Software Quality and Testing Analyst II

We are seeking a highly skilled Automation Software Tester / Quality Assurance Engineer to support the development of Clinical Trials Research Management applications for CTIS, a CMMI Level 3 certified company. This role focuses on designing, executing, and maintaining automated test solutions within an Agile DevOps environment. You will be responsible for thorough test coverage, writing and debugging automated scripts, executing exploratory testing, and validating software functionality across the web and mobile platforms.

ESSENTIAL FUNCTIONS (Job Requirements)

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Support the design, development, and testing of software products with a focus on quality engineering and automated testing throughout the software development lifecycle.
2. Design, develop, execute, and maintain manual and automated test cases, test scripts, and test suites for web, and web service/API applications based on business requirements, user stories, acceptance criteria, and technical specifications.
3. Maintain a basic understanding of Artificial Intelligence (AI) and Machine Learning (ML) concepts and utilize AI-assisted development and code assistant tools, where appropriate, to improve software testing efficiency and automation effectiveness. Experience with such tools is beneficial.
4. Develop, maintain, and optimize scalable automation frameworks using technologies such as Selenium, Java, TestNG, Cucumber, REST Assured (or equivalent API automation frameworks), and to support cross-browser, cross-device, parallel, and environment-agnostic test execution.
5. Design and execute automated testing for web services and APIs (REST, and SOAP), including authentication, authorization, request/response validation, contract testing, error handling, performance, and integration testing.
6. Configure and maintain automated test environments using externalized configuration, parameterization, and secure credential management to enable execution across development, test, staging, and production-like environments.
7. Integrate UI and API automation into CI/CD pipelines using Bamboo, Bitbucket, Jenkins, GitHub Actions, or similar technologies to support continuous testing and continuous delivery.
8. Perform cross-browser, cross-device, accessibility, database, and backend validation testing, including SQL query development and execution to verify data integrity and application functionality.
9. Support testing of applications deployed in Amazon Web Services (AWS) environments, including cloud-hosted applications, cloud-native services, integrations, logging, monitoring, and distributed application architectures.
10. Identify, analyze, document, and track software defects, performance bottlenecks, and integration issues using test results, application logs, and cloud monitoring tools, providing clear and actionable recommendations for resolution.
11. Collaborate effectively with software developers, DevOps engineers, cloud engineers, product owners, and QA team members to ensure high-quality software delivery and continuous process improvement.
12. Communicate test strategies, execution status, quality metrics, risks, and defects to project stakeholders and provide technical guidance and QA best practices to strengthen the organization's quality engineering capabilities.

COMPETENCIES

1. SAFe Agile methodologies, Agile testing practices, and Acceptance Test-Driven Development (ATDD).
2. Proficiency in test automation technologies and scripting, including Selenium, Java, TestNG, Cucumber, REST Assured (or equivalent API automation frameworks), Jira, Xray, and related quality engineering tools.
3. Experience designing and implementing scalable, environment-agnostic automation frameworks for web, mobile, and API testing using reusable, configurable, and parameterized test components.
4. Knowledge of API and web service testing, including REST, SOAP, GraphQL, authentication and authorization, contract validation, and API security testing.
5. Knowledge of Continuous Integration and Continuous Delivery (CI/CD) practices and tools to support automated testing within modern software development lifecycles.
6. Working knowledge of Amazon Web Services (AWS) and cloud-native application testing, including cloud architecture fundamentals, microservices, containerized applications, distributed systems, cloud logging, monitoring, and troubleshooting.
7. Strong analytical, troubleshooting, and problem-solving skills, including the ability to diagnose application, integration, database, and cloud-related issues using logs, monitoring tools, and test results.
8. Exceptional attention to detail with a strong commitment to software quality, customer requirements, and continuous process improvement.
9. Ability to work independently and collaboratively within cross-functional Agile, DevOps, and cloud engineering teams while effectively managing priorities and meeting commitments.

SUPERVISORY RESPONSIBILITY

The person in this position does not supervise others.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. 

TRAVEL

No travel is required for this position.

REQUIRED EDUCATION AND EXPERIENCE

1. 5+ years of software testing experience, including both manual and automated testing.
2. 2+ years of hands-on experience in automation testing.
3. Proficiency with Selenium, Java, TestNG, Cucumber, Gherkin, Jira, Deque AXE, and Xray.
4. Strong experience with cross-browser and mobile platform testing.
5. Experience setting up, optimizing, and maintaining test automation frameworks.
6. Understanding of Acceptance Test Driven Development (ATDD).
7. Familiarity with CI/CD tools such as Bamboo and Bitbucket.
8. Strong analytical and problem-solving skills.
9. Ability to work independently and take initiative in identifying automation opportunities.
10. Experience with Section 508 compliance testing and accessibility tools.
11. Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field preferred.
12. Experience developing automated test suites for REST/SOAP/GraphQL web services using REST Assured, Postman/Newman, ReadyAPI, or equivalent API automation frameworks.
13. Working knowledge of AWS cloud services and testing applications deployed in cloud environments.
14. Experience testing microservices-based and cloud-native applications.
15. Experience with Docker, Kubernetes, or containerized test environments is preferred.

PREFERRED EDUCATION AND EXPERIENCE

1. Experience running continuous integration build life cycles focused on automation
2. Hands-on experience certifying that software is section 508-compliance
3. Knowledge of clinical trials and their conduct
4. Experience testing hospital management systems and/or electronic medical records
5. Experience working in a CMMI environment

WORK AUTHORIZATION/SECURITY CLEARANCE

Must be authorized to work in the United States

AAP/EEO Statement

It is the policy of CTIS to provide equal employment opportunities without regard to race, color, religion, sex, national origin, sexual orientation, age, protected veteran, or disabled status. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, demotion, termination, rates of pay, or participation in all company-sponsored employee activities. As part of the company’s equal employment opportunity policy, the company will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered as promotional opportunities arise.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Annual Salary Range - $120,000 - $130,000